Who we are
Privacy Policy for WAFlowBot.com
Effective Date: 10.8.2025
Last Updated: 10.8.2025
WAFlowBot (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
- Account details: Name, email address, phone number, business name.
- Billing information: Payment details for subscription processing are processed through PayFast and are not collected.
- Contacts: Your contacts are stored in a secure list and are only available to you.
- Messages and content: WhatsApp messages are not collected by WAFlowBot.
1.2 Automatically Collected Information
- 1st party cookies: To improve user experience and to personalise your content.
2. How We Use Your Information
We use your data to:
- Provide and improve our services.
- Set up and manage your WAFlowBot account.
- Payments and subscriptions are managed through PayFast.
- Send you service-related notifications and updates.
- Offer customer support.
- Comply with legal and regulatory obligations.
3. Legal Basis for Processing (POPIA & GDPR)
We process your data on the following bases:
- Consent (e.g., when you opt in to marketing).
- Contract necessity (e.g., delivering the WAFlowBot service).
- Legal obligation (e.g., tax compliance).
- Legitimate interest (e.g., fraud prevention, service improvement).
4. Data Sharing and Disclosure
We do not sell your personal data.
We may share information with:
- Service providers (payment processors, hosting providers, analytics tools).
- Legal authorities when required by law.
- Business transfers (in the event of a merger, acquisition, or sale).
5. Data Retention
We keep your personal data only as long as necessary to:
- Deliver the service.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
6. International Data Transfers
If we transfer your data outside of South Africa, we ensure adequate protection measures, such as:
- Data transfer agreements.
- Compliance with POPIA and GDPR requirements.
7. Security
We implement technical, administrative, and physical safeguards to protect your personal information, including:
- SSL encryption for all communications.
- Secure data storage.
- Limited access to authorised personnel only.
8. Your Rights
You have the right to:
- Access, correct, or delete your data.
- Withdraw consent at any time.
- Object to certain processing activities.
- Request data portability.
To exercise your rights, contact us at: contact@waflowbot.com
9. Cookies
WAFlowBot uses cookies to:
- Maintain sessions.
- Customise user experience.
You can manage cookies via your browser settings.
10. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, contact:
Email: contact@waflowbot.com
Address: Fernhurst Farme, Estcourt,3310, South Africa
Phone: +27 73 612 6964